Rules

BELGIUM CABLE PARK GENERAL TERMS AND SALES CONDITIONS

Article 1 – Scope of application

Present General Terms and Sale Conditions are in force to all contracts concluded through Dock 79 website.
Being an agreement concluded with a customer, foregoing General Terms and Sale Conditions shall only be in force if it is a distance contract defined in the Article 77, §1, 1° of the 14 July 1991 Act on trade practices and consumer information and protection. Foregoing Same conditions are not accordingly in force if, during the pre-contractual phase, both Parties are led to meet in person.

Article 2 – Terms and Definitions

The Seller is:

Belgium Cable Park Sprl
Rue de la Hamaide 79
7333 Tertre Belgium
VAT number : 0820.260.209
Phone number : +32 (0) 65 66 25 07
Contact e-mail: info@dock79.be

The purchaser is in fact a consumer as defined (in Article 1, 7° of 14 July 1991 law on trade practices and consumer information and protection) as any natural or legal person acquiring or using products or services executed by Belgium Cable Park for non-professional purposes.

Article 3 – Offer

The information detailing products or services can be purchased on Dock 79 website constitutes an offer to sell. Unless otherwise specified, the offer is valid as long as it is present on the website.

However, Dock 79 cannot be held responsible for an offer which is containing errors for reasons beyond its control. Dock 79 is not responsible for any information, rates, opening hours, not published on its official website.

  1. The management may on any occasion and at any time, without any prejudicial recognitionreserve the right to modify the tickets / season passes validity and rates purchased before the modification happens.
  2. Insofar as possible, the management will ensure visitors are dully informed of any disruptionsduring the Park’s activities under its control, by regularly updating the Dock 79 website and its Facebook and Instagram pages.
  3. This information discrepancy with the sole aim of limiting as much as possible inconveniencespark visitors may suffer, it can in no way be interpreted as an acceptance by the management to grant any price reduction on tickets/season passes & subscriptions sold for disturbances have not been mentioned by the park.

Article 4 – Agreement formation

Steps to be followed to conclude the contract are the following ones:

“ticketing” -> bookings or gift vouchers

  1. Package & price: select the chosen activity, product(s) or service(s), and the desired quantity.
  2. Date & time: choose the date and time when the activity is desired (not always mandatorydepending on the activity)
  3. Your information: data communication concerning the order recipient.
  4. Payment: payment method selection authorised by STRIPE. Payment acceptance or rejection.According to the payment process, the buyer will receive a success message from the Dock 79 or a message inviting him / her to repeat the payment process in the event of problems.

Article 5 – Means of electronic evidence

Distance contracts through “Dock 79” website are concluded directly with the S.A. BELGIUM CABLE PARK. If the ticket purchaser is a customer as defined in the Economic Law Code, governed by Provisions of the mentioned Code.

In their / its relation context, Parties accept means of electronic evidence, such as e-mails and records in computer systems. The e-ticket is valid as long as the customer can provide with the code linked to his / her / its booking. The e-ticket is only valid on the date and under conditions stating on the ticket. The valid e-ticket for a specific period can only be used if the park is accessible on that day, within the limits allowed by its attendance.

Article 6 – Payment

The contract is considered to be concluded at the time of the payment acceptance by STRIPE. As the payment module is directly managed by STRIPE, none of the related to payment information is transmitted to Dock 79. The company declines all responsibility for the online payment process. In their / its relation context, Parties accept means of electronic evidence, such as e-mails and records in computer systems.

According to the payment submission process, the buyer will receive a success message or a message inviting him / her to repeat the payment submission process in the event of problems.

Belgium Cable Park declines all responsibility for the online payment related process.

Article 7 – Refund policy

In compliance with Article VI, 53 12° of the Economic Law Code, the Customer has no right to renounce his /her purchases, whether the ticket is dated or not.

However, Dock 79 has set up Restrictive Conditions allowing for deferral or exchange of its purchase.

  1. Whatever the acquisition method is, tickets and paid deposits paid for bookings giving accessto the park will not be refunded.
  2. Up to 5 days before the booking date, dated tickets and bookings with a deposit can be postponed or exchanged for another activity, or in exchange for a voucher with a one-yeardate as of its issue.
  3. The ticket must not have been used or can no longer be used by the Purchaser, and thePurchaser must contact the Dock 79 by e-mail to express his /her request.
  4. After the contractual 5-day period, no ticket will be rescheduled or exchanged. Sole groundsfor acceptance after this period are the following:

• Illness or injury certified by a medical certificate.
• A close relative-death proven by a death certificate.

Article 8 – Delivery

Postal mailing is not in force to our products. Any product purchased on the Dock 79 website can be downloaded and printed at home.

Article 9 – Respect for Intellectual Property

The intellectual Property Rights of the site and its elements are belonging to Belgium Cable Park. The Sales Contract concluded between Dock 79 and the Buyer does not grant the right to copy, reproduce, download, post, transmit or distribute any elements of the Dock 79 park.

Article 10 – Privacy Policy

Rules concerning compliance with the legislation on the protection of personal data are described in the Privacy Policy.

Dock 79 respects the Personal Data Protection in accordance with the Belgian and European regulations applicable to the Personal Data Protection, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the Individual Protection with regard to the Personal Data Processing and on the free movement of such data. You can read our Privacy Policy on Personal Data Protection here.

Article 11 – Applicable law and competent court

Any Dock 79 related website and tickets’ dispute sale is governed by Belgian Law. Courts and tribunals of the district of Mons have exclusive jurisdiction.

In the event of dispute, a printed version of the Foregoing General Terms and Sale Conditions and any appendices issued in electronic way will be accepted in any judicial, extra-judicial or administrative proceedings.

Article 12 – Partial nullity clause

Parties hereby explicitly agree the invalidity of one or more contract provisions shall not affect the contract validity as a whole.

GENERAL TERMS AND SALE CONDITIONS (as of 10 participants)

Article 1: Rates

As defined by the foregoing Conditions, a group consists of at least 10 people participating in an activity in Dock 79 on the same day at the same time.

Article 2: Bookings

  1. Bookings can only be processed by e-mail. A booking change at the preferential rate will only be accepted if it is made in time to benefit from it. Organisers’ attention is drawn on the fact payment methods differ depending on whether the booking is for “single” entries or packages including meals.
  2. All bookings must be confirmed by Dock 79 by e-mail, pending payment of a deposit by the organiser. If the deposit is not received two weeks before the visit, the booking will not betaken into account.

Article 3: Payments for booked entries

1. Payments in advance for bookings will be process by bank transfer to the above- mentioned account

IBAN BE36 3060 0402 12 BIC BBRUBEBB

Article 4: Payment for bookings including menu packages

  1. For bookings including a meal, a payment of 100% of the meal order is required at thelatest 10 working days before the visit date.
  2. The final menus’ choice must be communicated at least 10 working days before the visit date.

Article 5: Refund policy

In compliance with Article VI, 53 12° of the Economic Law Code, the Customer has no right to renounce his /her purchases, whether the ticket is dated or not.

However, Dock 79 has set up Restrictive Conditions allowing for deferral or exchange of its purchase.

  1. Whatever the acquisition method is, paid deposits for bookings giving access to the parkwill not be refunded.
  2. Up to 7 days before the booking date, bookings with a deposit can be postponed or exchanged for another activity.
  3. After the contractual 7-day period, no ticket will be rescheduled or exchanged.

Article 6: Non-compliance with “group rates” conditions on the visit day.

On the visit day if it is noted visitors are not sufficiently numerous to benefit from the group or package rate, the entrance fee will be recalculated according to standard access Conditions to the park.